§ 1 General
(1) The following General Terms and Conditions apply exclusively to the business relationship between us, the company ZVO Service GmbH and the Customer; we do not recognize any terms and conditions of the Customer that conflict with or deviate from our contractual terms and conditions, unless they are agreed by us or subsequently confirmed. For advertisements in publications of ZVO Service GmbH, the Special Terms and Conditions for Advertisements shall apply additionally. Our Terms and Conditions of Contract shall also apply if we perform our service to the Customer without reservation in the knowledge that the Customer's terms and conditions conflict with or deviate from our Terms and Conditions of Contract.
(2) "Customer" within the meaning of these Terms and Conditions shall only be entrepreneurs. These Terms and Conditions shall not apply to contracts with consumers.
(3) "Entrepreneurs" within the meaning of these Terms and Conditions are natural or legal persons or partnerships who conclude a contract with us in the exercise of their commercial, self-employed or freelance activity, § 14 BGB.
§ 2 Offers, Scope of Services and Conclusion of Contract
(1) Offers made by ZVO Service GmbH are generally subject to change. In case of doubt, the contract is only concluded with and in any case only according to the conditions and contents of our order confirmation, if such a confirmation is issued.
(2) The registration/order of the Customer is considered as an offer in the sense of § 145 BGB (German Civil Code); the Customer is bound to his registration/order for 21 days from receipt by ZVO Service GmbH.
(3) Documents provided by ZVO Service GmbH, such as illustrations, drawings, dimensional data, are generally only to be understood as approximate values, unless they are expressly designated as binding.
(4) ZVO Service GmbH reserves the right to unilaterally change its contractual services even after conclusion of the contract, as long as this does not significantly affect the overall design of the event and is reasonable for the Customer. Reasonableness exists if the interest of ZVO Service GmbH in making changes outweighs or is at least equivalent to the interest of the customer in the invariability of the agreed service provision. A substantial impairment and unreasonable change in the sense of this regulation does not exist in particular in the case of replacement of speakers/lecturers, replacement of event rooms (in the same city), change of the location of the exhibition stand, change of the schedule, etc. The customer is not entitled to make changes of this kind. Changes of this kind do not entitle the customer to withdraw from the contract or to reduce his payment.
§ 3 Venue
The location of the event is indicated in the current event program.
§ 4 Organizer, Events
The organizer is ZVO Service GmbH.
Events in the sense of these General Terms and Conditions are trade fairs, joint trade fair stands, accompanying exhibitions, seminars, conferences and congresses.
§ 5 Registration/Terms of Participation
Registrations for the event must always be received in writing and bear a legally valid signature. Incoming online registrations via the Internet and e-mail do not require an electronic signature.
Registrations will be considered according to the date of receipt. After receipt of the registration, a confirmation of registration and an invoice will be sent. The invoice must be paid before the event begins.
There is no general entitlement to participate; the organizer reserves the right to admit participants in individual cases.
§ 6 Cancellation of events
(1) If the event of ZVO Service GmbH depends on a minimum number of participants, the Customer will be informed of this in the order confirmation at the latest.
(2) Events may be cancelled for good cause, e.g. if the minimum number of participants is not reached, if a speaker/lecturer is absent or ill, if event premises are not available/closed or in case of force majeure. If the minimum number of participants is not reached and the event therefore does not take place, the customer will be informed of this at the latest 2 weeks before the start of the event. In all other cases of cancellation for an important reason as well as in cases of necessary changes to the program, in particular change of a speaker/lecturer, change of event premises, etc., ZVO Service GmbH will inform the customer as early as possible. If, exceptionally, an event has to be cancelled, any amounts already paid by the Customer to ZVO Service GmbH for the planned event will be refunded. Further claims of the customer, in particular claims for damages, e.g. for out-of-pocket travel and accommodation expenses, are excluded. This does not apply in the case of intent or gross negligence on the part of ZVO Service GmbH, its representatives or its vicarious agents.
§ 7 Copyrights
The event-related lectures and documentation are protected by copyright and may not be reproduced, distributed or commercially used in any form - not even in excerpts - without the consent of the organizer and the respective speaker. For all film and sound recordings intended during the event, the permission of the organizer must be obtained in advance. Photographs are permitted to a reasonable extent for private purposes, taking into account the rights of third parties. The organizer assumes no responsibility or liability for any inaccuracies in the content of the presentations and documentation.
§ 8 Prices and Terms of Payment
(1) All invoices of ZVO Service GmbH are payable 14 days after receipt of the invoice, unless otherwise determined in writing by ZVO Service GmbH.
(2) If the Customer is in default of payment, he shall pay interest in the amount of 9 percentage points above the applicable base interest rate, subject to the assertion of further claims (§§ 286, 288 para. 2 BGB).
(3) If early booking discounts are granted or if different prices of ZVO Service GmbH apply for different registration periods, the date of receipt by ZVO Service GmbH is decisive for the price determination in the case of registration by email/fax, and the postmark in the case of registration by mail.
(4) The prices for orders of our printed products are ex warehouse excluding packaging and other shipping and transport charges.
§ 9 Offsetting and retention
Offsetting and retention are excluded, unless the Customer's counterclaims are undisputed, recognized by ZVO Service GmbH or legally established. Furthermore, the Customer shall only be entitled to exercise a right of retention if his counterclaim is based on the same contractual relationship.
§ 10 Withdrawal from trade fairs and accompanying exhibitions
The customer may withdraw from registrations for trade fairs, joint stands and exhibitions in accordance with the following provisions:
In the event of withdrawal up to 180 days before the start of the event, the event fee shall be waived.
In the event of cancellation up to 120 days before the start of the event, the customer must pay 25 % of the original participation fee.
In the event of cancellation up to 90 days before the start of the event, the customer must pay 50 % of the original participation fee.
In case of cancellation up to 60 days before the start of the event, the customer has to pay 75 % of the original participation fee.
In case of cancellation less than 60 days before the start of the event, the customer must pay the full participation fee.
Cancellation for legal reasons and their legal consequences remain unaffected by the aforementioned regulation.
§ 11 Cancellation of seminars, conferences and congresses
The customer may withdraw from registrations for seminars, conferences and congresses in accordance with the following provisions and cancellation fees:
If the customer provides a substitute person, the above cancellation fees do not apply. The customer must always pay a processing fee of 50 € for the change of participant.
The customer is liable for any further additional costs incurred by ZVO Service GmbH due to the change of participant. The withdrawal for legal reasons and their legal consequences remain unaffected by the aforementioned regulation.
§ 12 Liability
The liability of ZVO Service GmbH for damages, in particular those resulting from accidents, damages, loss or theft, is excluded - unless otherwise stipulated below - unless the damage is due to intentional or grossly negligent conduct on the part of ZVO Service GmbH, its representatives or its vicarious agents. The exclusion of liability does not apply to damages resulting from injury to life, body or health. The liability for simple or slight negligence is excluded, as far as it does not concern the violation of an essential contractual obligation in the sense of the jurisdiction of the Federal Court of Justice. In this respect, an essential contractual obligation is an obligation whose fulfillment characterizes the contract and on whose compliance the customer may rely. Insofar as the aforementioned exclusion of liability due to the breach of an essential contractual obligation does not apply, the Contractor shall only be liable for damages typical for the contract and foreseeable at the time of the conclusion of the contract. Any further claims of the Customer shall be excluded. The above limitations of liability or exclusions of liability shall not apply in the event of a breach of pre-contractual duties to provide information and clarification.
§ 13 Applicable law and place of jurisdiction
(1) The laws of the Federal Republic of Germany shall apply to the exclusion of foreign law and the unified international sales law.
(2) Unless otherwise stipulated by law and the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for both parties to the contract is Düsseldorf. In this case, however, ZVO Service GmbH is also entitled to sue the Customer at the court of his domicile/registered office.
§ 14 Severability clause
The invalidity of individual provisions of this contract or its components shall not affect the validity of the remaining provisions.